Terms & conditions for your peace of mind

At Adams Family Reptile Den, we are committed to providing quality bred reptiles and excellent service. To ensure a smooth and transparent experience for everyone, please familiarise yourself with our terms and conditions before making a purchase. Your understanding helps us maintain our high standards and passion for reptiles.

Effective Date: 13/06/206

By purchasing a reptile from Adams Family Reptile Den, you agree to the following terms and conditions.

1. Animal Health Guarantee

All reptiles sold by Adams Family Reptile Den are:

  • In good health at the time of sale
  • Feeding well
  • Free from visible injuries
  • Properly cared for and maintained

If you notice any issue with your reptile within 24 hours of purchase, you must contact us immediately.

2. Transport Agreement

Upon purchasing your reptile, you agree that:

  • The reptile will remain in its provided container during transport
  • The reptile will not be removed from the container while travelling

This is to minimise stress, as relocating to a new environment can be highly stressful for reptiles.

3. Care Responsibility

By completing your purchase, you acknowledge that:

  • You have received and understood the care advice provided by the breeder
  • You have been informed on proper handling, housing, feeding, and general care
  • You have been provided with (and taken home) a care sheet

Adams Family Reptile Den is not responsible for issues arising from failure to follow the provided care advice.

 

4. Post-Purchase Support

If your reptile has difficulty settling into its new environment, we are happy to assist.

However, we will first confirm that all care instructions provided at the time of sale have been followed. If these instructions have not been followed, we cannot provide further support and accept no responsibility for the reptile’s condition.

5. No Returns Policy

For biosecurity and animal welfare reasons:

  • Reptiles cannot be returned once they have left the premises

This policy is in place to prevent the risk of introducing viruses, parasites, or illness into our collection.

6. Refund Policy

  • We have a strict no returns and no refunds policy once the reptile has left our premises
  • This applies after the 24-hour notification period has passed

7. Buyer Responsibility

By purchasing a reptile, you confirm that:

  • You are capable of providing appropriate housing and care

  • You understand the commitment involved in reptile ownership

  • You are complying with any relevant local laws and licensing requirements

8. Changes to Terms

Adams Family Reptile Den reserves the right to update these Terms & Conditions at any time. Updates will be posted on our website.

9. Contact Us

If you have any questions or concerns, please contact:

Adams Family Reptile Den