Privacy policy

At Adams Family Reptile Den, we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1.Information we collect

When you visit our website or get in touch with Adams Family Reptile Den, we may collect certain personal information. This includes your name, phone number, your reptile license details, and the suburb you live in. We only collect information that is necessary for our operations and to provide you with the best possible service.

2. How We Collect Your Information

We collect information when you:

  • Place an order
  • Contact us through our website, email, or social media
  • Subscribe to updates or newsletters
  • Interact with our website (via cookies and analytics tools)

3. Why We Collect Your Information

We collect your information to:

  • Process and deliver orders
  • Communicate with you about your purchase or enquiry
  • Provide customer support and care advice
  • Improve our website and services
  • Send updates or promotions (if you opt in)

4. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Shipping and transport providers
  • Payment processors
  • Website hosting and analytics services

These parties are only given the information necessary to perform their services.

5. Cookies & Website Tracking

Our website may use cookies to:

  • Improve your browsing experience
  • Understand how visitors use our site
  • Help us improve our services

You can disable cookies through your browser settings.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

However, no online system is 100% secure.

7. Access & Correction

You have the right to:

  • Request access to your personal information
  • Ask us to correct inaccurate information

To do so, please contact us using the details below.

8. Data Retention

We only keep your personal information for as long as necessary to:

  • Provide our services
  • Meet legal and business requirements

When no longer needed, your information will be securely deleted or de-identified

9. Complaints

If you believe your privacy has been breached, you can contact us and we will investigate your complaint promptly.

10. Contact Us

If you have any questions about this Privacy Policy, please contact:

Adams Family Reptile Den

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.